FREQUENTLY ASKED QUESTIONS

If your question is not answered here, please visit our Contact Us page and send your question directly to us and we will do our best to answer it as quickly as possible.

How do I add or connect an iOS Child Phone (iPhone) to my Parent Phone?

Adding an iOS Child Phone to your Parent Phone is easy and only requires a few simple steps:

First, you will need to download the EyezUP app to your child’s phone. This is the same app that you downloaded to your device. The app can be found here.
Next, on your phone’s MANAGE DEVICES screen, select Connect Child Phone. You will then be presented with a QR scanner on the ADD CHILD screen. You will now need to prepare your Child’s device.
On your Child’s phone, once you have downloaded and launched the EyezUP app, you will be presented with the SETUP APP screen. On this screen, please select Child User.
You will be asked to setup the Location Access permission for EyezUP. Please follow the prompts that will take you to the Child’s phone location settings for EyezUP. Once there, you will need to select “Always”. This enable EyezUP to determine when your child is driving above your set speed and allow you to also know where your child is driving.
After Selecting Always in the Child’s phone Location settings, please re-open the EyezUP app on the child’s phone. You then be presented with the QR Code Screen.
Next, using your phone’s QR scanner on the ADD CHILD screen, scan the QR code presented on the Child’s device. You will then be prompted to enter your child’s name and phone number. You can also add a pic of your child here, but this is optional, and you can do it at any time.
After entering your child’s information, the child’s device will prompt you to install a Mobile Device Management profile on the child’s device.
Follow the prompts on the child’s device to install the iOS Management profile. Once this is done remember to re-open EyezUP on the child’s device. EyezUP will need to remain open always.

You can also visit our YouTube Channel to watch a video on how to connect the Parent to a Child's iPhone.

How do I connect an Android Child phone to my Parent Phone?

Adding an Android Child Phone to your Parent Phone is easy and only requires a few simple steps:

First, you will need to download the EyezUP app to your child’s Android phone. This is the same app that you downloaded to your device. The app can be found here.
Next, on your phone’s MANAGE DEVICES screen, select Connect Child Phone.You will then be presented with the ADD CHILD screen where you will need to enter 6-Digit connection code that will be shown on the child's phone. You will now need to prepare your Child’s device.
On your Child’s phone, once you have downloaded and launched the EyezUP app, you will be presented with the SETUP APP screen. On this screen, please select Child User.
You will be asked to setup the child’s phone permissions for EyezUP. Please follow the prompts that will take you through each step. There are inserted Show Me How mini videos in each step to help you. Don’t worry, if you miss an important permission that EyezUP needs to keep your child safe, you will be prompted again to set this up.
After completing the child’s Android phone permissions settings, you then be presented with the 6-Digit Code Screen.
Next, on your phone, enter the 6-Digit code shown on the child's phone. You will then be prompted to enter your child’s name and phone number and a PIN that help you prevent the child from tampering with the EyezUP settings. You can also add a pic of your child here, but this is optional, and you can do it at any time.
After entering your child’s information, your phone will then be automatically connected to your child’s Android phone.

Please refer to the help video here to see how this is done.

Can I track the location of the child/target phone.

Yes, you can do so through the parent/administrator screen.

Can I set the speed that the system becomes active?

Yes, the system allows the parent/administrator to set the activation speed for each child/target phone.

Can I disable the system if my child is riding in the car with another adult driving.

Yes, the parent/administrator can disable the system for a specific period of time. At the end of that set time, the system to lock the phone while driving will automatically become active again.

When the vehicle stops, how long before the child/target phone become available?

The time for the phone to become available is set by the parent/administrator in the setting section for each child/target phone.

What if my child needs to call me in an Emergency while they are driving?

We don't recommend it, but if the need arises and they have to call you while they are driving, the EyezUP app will allow them to call you with the push of a single button on the EyezUP Screen. They will also be able to call 911 with just one button. Please reference the main features on the homepage here.

Can my child receive and send calls through Bluetooth?

Yes, the system automatically detects that Bluetooth is available and routes the call and texts through that system, keeping the driver focused on the road.

If I do not have a child and wish to use EyezUP for my own distracted driving, am I able to?

Yes, EyezUP now has a user option called For Myself that allows you to create an account and setup the app to help you keep your own phone automatically locked while you are driving.

Is EyezUP safe to use on my or my child’s phone?

EyezUP uses special permissions and installed profiles to be able to safely lock your or your child’s device while driving above the set lock speed. EyezUP uses these permissions only for locking your device(s) when it needs to, depending on your set preferences.

Except for the purpose of properly locking phones, EyezUP will not access or modify any other information on your phone or utilize any of the data stored on your phone through the installed phone profile or permissions.

FAQ